Key Holder

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues

• Provide individual and team performance feedback and recommendations to managers

• Lead and model selling and customer experience standards

• Display knowledge of product, company policies and store strategies

• Set the direction and goals for the day/shift when associates arrive for work

• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive

• Maintain policies and procedures

• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed

Qualifications

• Preferably an existing sales associate that aspires to a management role

• Ability to foster a customer-focused selling culture

• Demonstrated selling and operational results

• Available for varied weekly shifts including weekend, closing and peak shifts

• Ability to provide in the moment coaching to associates